Frequently Asked Questions

About Once Upon a Book Club

Once Upon a Book Club is a unique, interactive online community that offers a monthly subscription service where readers will receive a monthly box in the mail containing a newly released book to read for the month, along with 3-5 individually wrapped gifts.  The gifts will have page numbers attached to them and are strategically designed around something that is mentioned in the book.   Readers are not meant to open the gift until they have reached that particular page.

We are a unique, interactive reading experience that allows our readers to 'become' the character(s), holding items they are holding and bringing the book itself to life. Our monthly read-a-longs and discussion questions included with every box allow readers to interact with other subscribers and discuss the book/gifts. It's all the wonder of a book club without leaving your living room!  

In addition, our boxes are curated by women as we are a women-owned and operated company and the majority of our boxes are curated with female readers in mind, largely featuring strong female characters.

Each box and the items included involve months of careful planning, multiple rereads, and plenty of back-and-forth with our vendors to ensure everything is as close the the description from the book as possible. We do NOT offer more than one title per month per box and we do not accept custom requests. 

If you are a fast-reader or are worried you won't like our selection, check out our hint page for details on our next boxes selections!  The hint page is updated each month on the 15th, so you can always stay up to date on upcoming books!  If you're more curious and would like the exact title, send us an email at info@onceuponabookclub.com and we'll be happy to let you know the selected title up to one month before we ship.

Definitely you can!  Simply select to purchase as a gift (the link to each gift option is in the description of each corresponding subscription). Gift boxes are one-time, non-renewing orders so you'll only pay for the number of boxes requested at checkout. You'll prepay for a set number of boxes and once the number of boxes you've selected has shipped, your order will expire and you will not be charged again or receive any additional boxes unless you place another order.

If you sign up for a gift order and love it, email us at info@onceuponabookclub.com and we'll be happy to change this to a regular renewing subscription for you!

The Adult and Young Adult versions of our Once Upon a Book Club box are $49.99 USD each per month - US Shipping is Free!

Our boxes have included an array of useful and significant items in the past.  Each box includes 3-5 gifts which can vary between useful and story-significant!  Story-significant pieces mean that it's a piece that may not have any monetary value but add to the reader experience we try to convey to our readers.  These items have included replica letters, recipes, identification cards, historical photographs and more!  Our useful items have included, but are not limited to purses, wallets, candles, kitchen items, household goods, picture frames, jewelry, bath and beauty products, accessories, toys, small snacks and more! You can also access our Past Box Archive to view more!

Many of our items are custom designed by the Once Upon a Book Club team so that they can enhance the reading experience to the best of their ability and are exclusive to our boxes. In addition, our boxes are curated by women as we are a women-owned and operated company and the majority of our boxes are curated with female readers in mind, largely featuring strong female characters.

*Please note we use a variety of wrapping materials and vendors for the included gifts.  Those with allergies such as latex, peanuts and others are advised to use caution when opening any packages from Once Upon a Book Club as disclaimers are not listed on each individual package.

Absolutely! If you'd like to switch your subscription for one month, please email us at info@onceuponabookclub.com and we can help modify this for you.  If you'd like to permanently switch to the other variant, please let us know and we can help you with this too, however, unless explicitly stated that you'd like to permanently switch, we'll assume you only want to switch for one month.

Skips can only be processed on the customers end if they are subscribed to a monthly subscription. Subscriptions for 3, 6 or 12 months must email us at info@onceuponabookclub.com to have a skip processed.

Skips for monthly orders can be done by logging into your account and clicking the "Manage Subscriptions" button! All skips must be processed before the 24th of the month before the box is scheduled to ship. Any skips processed ON or AFTER the 24th will be a skip for the following month.

For example, if a box is skipped on May 22nd, the June box will be skipped. If a box is skipped on May 25th, the July box will be skipped, as the June box has already been paid for. If there are any concerns and the deadline was missed, please email us and we can manually push the funding to a future month.

For an easy way to check if an item is missing, refer to the Book Club Kit pamphlet included in your box (not included in limited edition boxes)!  All page numbers of the included gifts will be listed there for reference.

If something is actually missing from your box, send us an email to info@onceuponabookclub.com within 14 days of the box being delivered to you and we'll be happy to help get a replacement on its way! (After 14 days, we cannot guarantee to have replacements in stock, so please contact us as soon as you notice something is amiss!)

Oh no! We are so sorry to hear that an item from your box was damaged. Please take a look at our Book & Product Replacement Criteria to see if the item you're concerned about qualifies to be replaced. If you feel your item meets our replacement criteria, please send a photo of the damaged item to us at info@onceuponabookclub.com within 14 days of the box being delivered. After the box has been delivered for more than 14 days, we cannot guarantee we will have this item in stock and may not be able to replace it.  

Please note that Once Upon a Book Club ships monthly packages in our book boxes as our standard packaging. These boxes may be damaged in transit, but their sole purpose is for transporting the interior items from our team to you. Damaged shipping boxes will not be replaced as this is a frequent occurrence during transit. If any of the items inside the box suffer damage due to poor handling, please contact us immediately and we'll be happy to help as best we can.

Unlike many other subscription boxes, we make it easy to find out what titles are going to be featured in our boxes!  If you are at all concerned you'll be receiving a book you already own or one that you just received in another box, please email us and we'll be happy to let you know what book we're including so you can plan accordingly.  

Because we welcome our readers to find out the titles in advance, we do not offer refunds if a book is duplicated.  If you'd like the title to remain a secret but would still like to know if it's one you already own, just email us "Is your selected book this month "___________"?" and we'll be happy to simply give you a yes or no answer without disclosing the title.  All emails concerning book titles can be sent to info@onceuponabookclub.com

New subscribers have until the 14th of each month to enroll in our next box. Once the order has been placed, charges are processed immediately.  Any changes to your order must be requested within 24 hours.  After 24 hours, all orders are locked in, however subscribers can cancel future charges at anytime!  Simply email us at info@onceuponabookclub.com prior to the 24th of the month before your box is scheduled to ship and we can process a cancellation for you and adjust any remaining funds as necessary.

All active subscribers will be charged on the 25th of each month. This includes all 1/3/6/12 month subscription boxes. Any cancellations on or after the 25th of the month prior to your box shipping will not be refunded. They will receive all final boxes paid for prior to cancelling and then will no longer be subscribed.

If you would like to cancel your subscription please do so before the 25th of the month before your box is scheduled to ship (for example to cancel June's box, we must be notified by May 25th). From the 25th forward, supplies have been ordered for the next box and refunds will no longer be a possibility for that month. Once the card on file has been charged, any cancellations made after this time will NOT receive a refund; you will still receive one final box/the final boxes paid for, and will not be charged for further boxes.

Shipping

US shipping is always free! Subscription boxes shipping to Canada is $10 per month and the rest of the world is $26.50 per month. Please note we do not currently ship to the United Kingdom.

Items shipping from our shop are calculated at checkout based on weight of the items.

Boxes are always planned to ship at the end of each month.  We ship in batches so it's entirely random which day your box will depart and be on its way to you!  We recommend keeping an eye on our Shipping Updates page here on the website, as it is updated regularly with all information regarding all of our boxes.

If you are ever concerned about the whereabouts of your orders, please reach out at info@onceuponabookclub.com and we'll be happy to locate your tracking for you!

We are proud to ship Once Upon a Book Club to almost anywhere worldwide! Unfortunately, due to the new Brexit import taxes that were implemented on January 1st, 2021, we no longer ship to the United Kingdom.  

Our international packages should arrive within 10-14 business days of tracking updating, however international shipping can, in some unique cases, take up to 12 weeks to arrive.   Please note that custom fees may be required by your country upon the box's arrival in your country - Once Upon a Book Club is not responsible for these fees and they are the sole responsibility of the recipient.  

Please also note if something does happen to your package in transit, we cannot locate any packages once they have departed the US nor can we reship a replacement box at our expense.  In the event of this happening, we can offer a refund of the box, not including shipping costs, or you may pay to have it re-shipped at your own expense.  If you do not receive a tracking number, please email us - all our packages are tracked and we'll be happy to locate the number for you to contact your local post office for more details.

All our boxes are shipped through the USPS worldwide! All US packages should arrive within 2-3 days of tracking updating.  Our international packages should arrive within 10-14 business days of tracking updating, however international shipping can take up to 12 weeks to arrive in some unique cases.   If you do not receive a tracking number, please email us - all our packages are tracked and we'll be happy to locate the number for you

As of July 1st, 2020, we are unable to offer refunds or replacements for any lost or damaged international packages.  Due to COVID-19 and the strain global shipping offices have been under for several months, we have experienced many delays with our international packages which have resulted in boxes arriving damaged or not arriving at all.  We have decided to institute this policy and would like to emphasize that currently, all international orders are final sale and are not eligible for replacements or refunds.  We will be revisiting this policy once shipping has returned to the expected 10-14 business days.

Boxes are unfortunately non-refundable and we don't accept returns once the boxes have been shipped.  If your package is lost in transit, please email us at info@onceuponabookclub so we can do all we can to help resolve this.

If an item in your box arrives damaged or is not included in your box, please reach out to us at info@onceuponabookclub.com and we are happy to replace the item within 30 days of delivery.

Gift Orders

Our boxes make fantastic gifts - thank you so much for thinking of us!  You can choose to send a gift by clicking the "Purchase as a Gift" link in each subscription listing, and this will allow you to order a pre-paid, set number of boxes.  After these boxes have shipped, your order will expire out of the system and you will not be charged again!  This is also great if you just want to try a box without subscribing, so feel free to 'gift' one to yourself!

Gift recipients are not notified so no need to worry! We do recommend letting them know a gift is coming though, or if you'd like, we have a nifty DIY printout you can either create and give to them to let them know it's coming, or email to them as a fun little project until their box arrives!

Gift (or one-time boxes) are shipped at the end of each month. These boxes contain the same contents as our regular monthly subscription boxes, and ship alongside our regular subscription boxes as well.

These boxes are shipped through the same methods as our regular subscription boxes and take approximately the same duration of time. If your box has not been delivered in the regular amount of time, please do not hesitate to send us an email.

Please note that items purchased from our shop are ready-to-ship (unless they are listed as a preorder) and will ship within 2-3 business days from purchasing!

Gift boxes contain the same contents as our regular monthly subscription boxes, and ship alongside our regular subscription boxes as well.  They are shipped once per month, however gift boxes are non-renewing whereas a subscription is charged monthly.

Past boxes can be found in our shop .  These are boxes from past months that did not sell out and we have extras to sell for individual purchase.  They cost the same as our regular subscription, however there is no guarantee that we will have extras after we close orders so it's recommended you grab one through a gift/subscription purchase! Past boxes are shipped weekly, so it's recommended that you purchase a past box if you're looking to buy a gift for an upcoming event to ensure it arrives on in time.

Shop Orders

Gift boxes contain the same contents as our regular monthly subscription boxes, and ship alongside our regular subscription boxes as well.  They are shipped once per month, however gift boxes are non-renewing whereas a subscription is charged monthly.

Past boxes can be found in our shop .  These are boxes from past months that did not sell out and we have extras to sell for individual purchase.  They cost the same as our regular subscription, however there is no guarantee that we will have extras after we close orders so it's recommended you grab one through a gift/subscription purchase! Past boxes are shipped weekly, so it's recommended that you purchase a past box if you're looking to buy a gift for an upcoming event to ensure it arrives on in time.

Past boxes and items from our shop are shipped on average, twice weekly. These boxes are shipped through the same methods as our regular subscription boxes and take approximately the same duration of time. If your order has not been delivered in the regular amount of time, please do not hesitate to send us an email.

Sometimes! If there was something that appeared in a box and you want multiple of them, or if there was a box you didn't receive but you simply have to have one of the items we featured, definitely check our shop under the corresponding category for the item and keep an eye out for it to be listed individually if we have any extras outside the full boxes for sale.

Oh no! We are so sorry to hear that an item from your box was damaged. Please take a look at our Book & Product Replacement Criteria to see if the item you're concerned about qualifies to be replaced. If you feel your item meets our replacement criteria, please send a photo of the damaged item to us at info@onceuponabookclub.com within 14 days of the box being delivered. After the box has been delivered for more than 14 days, we cannot guarantee we will have this item in stock and may not be able to replace it.  

Please note that Once Upon a Book Club ships monthly packages in our book boxes as our standard packaging. These boxes may be damaged in transit, but their sole purpose is for transporting the interior items from our team to you. Damaged shipping boxes will not be replaced as this is a frequent occurrence during transit. If any of the items inside the box suffer damage due to poor handling, please contact us immediately and we'll be happy to help as best we can.

Adult Boxes

Our Adult box typically includes one, newly released (within the past 3 months, unless otherwise stated) books of the following genres:

  • Women's Fiction
  • Magical Realism
  • Contemporary Fiction
  • Historical Fiction
  • Mystery & Thriller

We do occasionally branch out from these regular genres, but the stories we include  all have powerful messages and all books are read carefully before being selected for our boxes.

Our Adult boxes are typically appropriate for ages 18+. We never include excessive violence or erotic fiction, however many of our selections do contain adult themes, profanity, and content.  Once Upon a Book Club also supports literary diversity and does regularly include novels featuring characters of diverse traits and backgrounds. Please email us at info@onceuponabookclub.com with any questions.  

In addition, our boxes are curated by women as we are a women-owned and operated company and the majority of our boxes are curated with female readers in mind, largely featuring strong female characters.

Our boxes shipping schedule can be found by visiting our Shipping Updates page. All boxes are shipp ing via USPS.

Absolutely! We don't announce the title publicly as many of our readers prefer it kept a secret, but please send us an email at info@onceuponabookclub.com if you'd like to know up to one month early!  Due to our privacy policy with the publishers we work with, we cannot disclose titles for boxes not yet for sale.

Young Adult Boxes

Our Young Adult box typically includes one, newly released (within the past 3 months, unless otherwise stated) books of any YA genre. This includes, but is not limited to:

  • Fantasy
  • Contemporary
  • Historical Fiction
  • Sci-Fi
  • Magical Realism
  • Mystery & Thriller

We are frequently branching out and finding new and unique stories that have powerful messages woven among the pages! Any YA book is a contender for the YA box.

Our book club is a diverse and inclusive one, and our book selections frequently feature characters of various backgrounds. We are a reading experience for everyone and this includes marginalized groups and communities. Our book selections include characters of all races, genders, nationalities, and sexualities. We are proud to offer selections that raise the voices of those who feel unheard or unseen and will always stand up for those who feel they are not properly represented in literature.

Our Young Adult boxes are typically appropriate for ages 14+. We never include excessive violence or erotic fiction, however many of our selections do contain young adult themes and topics, including profanity, discussion of death, sex, alcohol, drugs, domestic issues, war, etc.  Once Upon a Book Club also supports literary diversity and does regularly include novels featuring characters of diverse traits and backgrounds.  We recommend any concerned parents or guardians to email us with any questions regarding our selections. Please email us at info@onceuponabookclub.com with any questions.  

In addition, our boxes are curated by women as we are a women-owned and operated company and the majority of our boxes are curated with female readers in mind, largely featuring strong female characters.

Our boxes shipping schedule can be found by visiting our Shipping Updates page. All boxes are shipp ing via USPS.

Absolutely! We don't announce the title publicly as many of our readers prefer it kept a secret, but please send us an email at info@onceuponabookclub.com if you'd like to know up to one month early!  Due to our privacy policy with the publishers we work with, we cannot disclose titles for boxes not yet for sale.