Frequently Asked Questions

What is Once Upon a Book Club?

Once Upon a Book Club is a unique, interactive online community that offers a monthly subscription service where readers will receive a monthly box in the mail containing a newly released book to read for the month, along with 3-5 individually wrapped gifts.  The gifts will have page numbers attached to them and are strategically designed around something that is mentioned in the book.   Readers are not meant to open the gift until they have reached that particular page.

We are a unique, interactive reading experience that allows our readers to 'become' the character(s), holding items they are holding and bringing the book itself to life. Our monthly read-a-longs and discussion questions included with every box allow readers to interact with other subscribers and discuss the book/gifts. It's all the wonder of a book club without leaving your living room! 

I like the idea but I'm really picky about what I read. Can I request a certain book?

Each box and the items included involve months of careful planning, multiple rereads, and plenty of back-and-forth with our vendors to ensure everything is as close the the description from the book as possible. We do NOT offer more than one title per month per box and we do not accept custom requests. If you are a fast-reader or are worried you won't like our selection, send us an email at info@onceuponabookclub.com and we'll be happy to let you know the selected title before you order.

How much does it cost?

Once Upon a Book Club is $34.99 USD per month, plus shipping.

How much is shipping?

US shipping is $8.50 USD per month, Canada shipping is $15.00 USD per month, and the rest of the world is $26.00 USD per month.

When do you ship your boxes?

Boxes are always scheduled to begin shipping on the 17th of the month. Boxes take approximately 3-5 business days to completely finish shipping, so please bear that in mind before emailing us the day after receiving tracking!

What company do you use to ship boxes? How long will it take my box to arrive?

Our US subscribers will receive their boxes via USPS Priority shipping. All packages should arrive within 2-3 days of tracking updating. All international subscribers receive their packages via DHL and should arrive within 1-2 weeks from tracking updating. If you do not receive a tracking number, please email us - all our packages are tracked and we'll be happy to locate the number for you.

When do you ship one-time boxes?

One-time boxes are shipped on average, twice weekly. These boxes are shipped through the same methods as our regular subscription boxes and take approximently the same duration of time. If your box has not been delivered in the regular amount of time, please do not hesitate to send us an email.

I want to skip a month, how do I do that?

Skips can only be processed on the customers end if they are subscribed to a monthly subscription. Subscriptions for 3, 6 or 12 months must email us at info@onceuponabookclub.com to have a skip processed.

Skips for monthly orders can be done by logging into your account and clicking the "Edit My Subscription" button! All skips must be processed prior to the 25th of the month. Any skips processed ON or AFTER the 25th will be a skip for the following month.

For example, if a box is skipped on May 22nd, the June box will be skipped. If a box is skipped on May 25th, the July box will be skipped, as the June box has already been paid for. If there are any concerns and the deadline was missed, please email us and we can manually push the funding to a future month.

What are your Cancellation/Refund Policies?

New subscribers have until the 14th of each month to enroll in our next box. Once the charge has been processed, all boxes for the next immediate month will be shipped, however subscribers can cancel their account anytime. Simply email us at info@onceuponabookclub.com prior to the 25th and we can process a cancellation for you and adjust any remaining funds as necessary.

All subscribers will be charged on the 25th of each month. This includes all 1/3/6/12 month subscription boxes. Any cancelations after the 25th will not be refunded. They will receive one final box and then will no longer be subscribed.

If you would like to cancel your subscription please do so before the 25th of the month. From that point forward, supplies have been ordered for the next box and refunds will no longer be a possibility for that month. If the 25th has passed and your card was charged, any cancellations made after this time will NOT receive a refund; you will still receive one final box, and will not be charged for further boxes.

I didn't like my box. Can I get a refund?

Boxes are unfortunately non-refundable and we don't accept returns. If an item is damaged or a package is lost, please reach out to us at info@onceuponabookclub.com and we will do everything we can to help resolve this.



Adult Box

What types of books will be sent?

Our Adult box typically includes one, newly released (within the past 3 months, unless otherwise stated) books of the following genres:

  • Women's Fiction
  • Contemporary Fiction
  • Historical Fiction

We do occasionally choose a mystery or romance as well, but these stories all have powerful messages and all books are read carefully before being selected for our boxes.

What age is appropriate for this box?

Our Adult boxes are typically appropriate for ages 18+. We never include excessive violence or erotic fiction, however many of our selections do contain adult themes, profanity, and content.

When will this box ship?

Our boxes are always scheduled to begin shipping on the 17th. Boxes take approximately 3-5 days to ship completely.

Can I find out the title of the book before ordering/receiving the box?

Absolutely! We don't announce the title as many of our readers prefer it kept a secret, but please send us an email at info@onceuponabookclub.com if you'd like to know early!



Young Adult Box

What types of books will be sent?

Our Young Adult box typically includes one, newly released (within the past 3 months, unless otherwise stated) books of any YA genre. This includes, but is not limited to:

  • Fantasy
  • Contemporary
  • Historical Fiction
  • Sci-Fi
  • Mystery

We are frequently branching out and finding new and unique stories that have powerful messages woven among the pages! Any YA book is a contender for the YA box.

What age is appropriate for this box?

Our Young Adult boxes are typically appropriate for ages 14+. We never include excessive violence or erotic fiction, however many of our selections do contain young adult themes, including profanity, discussion of death, drugs, domestic issues, war, etc. We recommend any concerned parents to email us to ensure that the selection is appropriate for your child. Please email us at info@onceuponabookclub.com with questions.

When will this box ship?

Our boxes are always scheduled to begin shipping on the 17th. Boxes take approximately 3-5 days to ship completely.

Can I find out the title of the book before ordering/receiving the box?

Absolutely! We don't announce the title as many of our readers prefer it kept a secret, but please send us an email at info@onceuponabookclub.com if you'd like to know early!